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Customer Lifetime Value in SaaS

Before your company is ready to retain customers for life, its important for your internal teams to first ascertain everything that makes up Customer Lifetime Value. Customer Lifetime Value is a metric which when calculated will make the di erence between being left behind and taking the quantum leap to staying ahead of your competitors.

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Sales Tips

AI Chat EGuide

Automated Communication is set to change the face of Enterprise-Customer Communication. Artificial Intelligence and Machine Learning works in unimaginable ways to bridge the conversational gap between brands and customers.

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Sales Tips

What is Mobile CRM aAnd How Can It Benefit You?

Ever since the first caveman made a sale
through a barter with his fellow caveman customer,
sales has been the backbone of every company. Since early man, sales has evolved with the way we communicate...

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Sales Tips

What is Customer Profile Management System?

Today, all businesses definitely need better tools.
Especially to understand their customers.
A customer profile management system could be the right tool to understand and manage their customer base..

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Sales Tips

What is Field Sales CRM System?

The fundamental idea that trigerred the development of a Field Sales CRM System is the fact that Sales Teams that work on the field with representatives having to visit various customer locations needed a huge helping hand.

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Sales Tips

What is a Product Management system?

When a retail store places a bulk order, the vendor immediately gets a notification that a purchase has been made. He then contacts his warehouse and arranges the delivery for the product.

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Sales Tips

What is Order Management System?

Whenever a customer places an order for any product, it could be an e commerce purchase or a bulk retailer purchase – the system that the seller uses to process this order is called an Order Management System.

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Sales Tips

What is A Sales Acceleration?

When a company tries to maximize it’s revenue – one of the technologies they incorporate is a sales acceleration software. This software is incorporated with the goal of maximizing the profits through smart...

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Sales Tips

What’s a cloud GPS sales Tracking System?

Even in the digital age, most organizations still depend on direct sales to hit their revenue targets. At the same time, the direct sales process have also progressively evolved to become more competitive...

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What is Travel Management?

A travel management system is a cloud based platform that helps tour agents and travel companies redirect all their enquiries into one unified dashboard.

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Cold Calling Tips

What is Cloud Service CRM?

For a modern business, the difference between a kickass and moderate-level success could be purely based on a superior customer experience. In recent years, the customer service has improved from ...

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Cold Calling Tips

What is Learning Management System?

A leaning management system is a platform that is closely intertwined with the Knowledge Management system. Often the LMS is used to conduct tests for employees or students based on the information...

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Cold Calling Tips

What is Sales CRM?

The Sales CRM is a cloud Based Saas solution that helps companies manage and automate their key operations and sales activities. In every business scenario, ever before a sale is made...

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Cold Calling Tips

What is Inbound Marketing?

Inbound Marketing works on the principle of give before you ask. This form of marketing thrives on Content...

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Cold Calling Tips

What is A PaaS?

PaaS or Platform as a service helps businesses by offering them hardware and software tools that can be used to create company specific applications...

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Cold Calling Tips

What is A CRM Platform?

For every business, there comes a point where they must choose a CRM platform to manage and organize their business operations.With the market offering umpteen number of options...

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Cold Calling Tips

What is SaaS?

‘Software as a Service’ is a way of helping you avoid physically installing an application on your system by giving you access to this software over the internet. The ultimate benefit of the SaaS solution...

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Sales Tips

The Ultimate Guide to Reducing your Average Call Handling Time By 50%

When an aggrieved customer calls you – he wants to speak to you NOW. What’s more? He wants you to solve his problem NOWWW. So, how do you ensure that every single customer calling you...

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Customer support article

5 CRM Strategies To Help Your Business Become A Content Marketing Leader

“Beyonce wasn’t made in a day” When it comes to marketing, we can learn a lot from Beyonce. This pop culture diva is an excellant example of how a superior product when supported by the right marketing...

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Customer Service Experience

Take A Break – 5 Awesome Ways To Chillax In Your Office Break

How does our normal day look like? Commute to the office, punch-in late and tell everybody you were stuck in traffic – Enroute to stress. Then comes your boss and asks about that mind-blowing pitch...

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Cold Calling Tips

Create Better Content By Understanding Your Customers Better

Content marketing is the one word that marketers all across the globe fear most. Actually, it’s producing impeccable content that makes their minds tick. While it is not rocket science, there are just a handful...

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Excellent Customer Service

Technology, People And Process : The PowerPuff Girls Of CRM Integration

Let us take a walk down the memory lane; backin the nineties remember the cartoon that redefined girl power in all its glory, “The Powerpuff Girls.”What began with creating a perfect girl with a mixture of sugar...

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Sales CRM Article

6 Lessons We Learnt From Minions

How many times have we wished we had an army of cute little minions! They are the cutest creatures and they believe that everything their boss does is the coolest. Whether it is to steal the moon...

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Service CRM News

Top 7 Ways Kapture CRM Is Just Like Monica Geller

Monica Geller should be every sales and marketing person’s spirit animal. With her competitiveness, organization skills and punctuality, she would do amazing as a sales manager...

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Sales Tips

What is A Lead Management System?

When you talk about ‘ What is a Lead Management System?’ – you are in essence talking about the systems that a company puts together to manage prospects or potential buyers.

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Sales Tips

What is Ticket Management?

For a modern business, the difference between a kickass and moderate-level success could be purely based on a superior customer experience.

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